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Showing posts from February, 2017

“We-ness” and the Common Enemy

Relationships are strengthened by alliance. The us-against-them challenges create camaraderie and reassure us that we’ve got each other’s backs. Tension mounts when our partner offers excuses or explanations for the entity that’s causing us grief. If we have a frustrating call with customer service and regale our partner with the awfulness of that experience, we’re not looking to be talked into having compassion and understanding for the agent on the phone. We want our ally, our friend, to stand by our side and agree with how awful that must’ve been and empathize with how difficult it is to keep cool in those types of conversations. We want understanding, validation, reassurance that we are still likable, loveable, and most of all connected because those types of experiences usually make us feel decidedly unconnected and our reactions sometimes cause us to doubt whether we are in fact the “good person” we aspire to be and whether we can in fact handle the things in life that we have t…